Privacy Policy
Last updated: September 9, 2026
Tradelytics ("Tradelytics", "we", "us") operates tradelytics.ca. This policy explains what personal information we collect, why we collect it, how we protect it, and what you can do about it.
We handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and — for users in Quebec — the Act respecting the protection of personal information in the private sector (Law 25).
Questions or requests: hello@tradelytics.ca
1. What we collect
Account information — name, business email, company, country, and password. If you sign up through Google, LinkedIn, or Microsoft, we receive your name, email, and profile image from that provider (never your password), limited to what you permit in their settings.
Usage and log data — IP address, device and browser type, pages viewed, time on page, referring URL, and timestamps. Our servers record this whether or not you are signed in.
Content you submit — data, files, queries, and messages you upload or send through the platform.
Cookies and similar technologies — see Section 6.
We do not knowingly collect information from anyone under 18. If you believe a minor has given us personal information, email hello@tradelytics.ca and we will delete it.
2. Why we collect it (purposes)
Under PIPEDA we must identify our purposes before or at the time of collection. We use your information only to:
- create and operate your account and deliver the services you request;
- secure the platform — authentication, fraud detection, abuse prevention;
- support you — service messages, technical notices, security alerts, billing;
- improve the product — analytics on how the platform is used, debugging, research;
- meet legal, tax, and regulatory obligations;
- send marketing messages, only where you have given consent (Section 7).
We do not use your information for any new purpose without telling you and, where required, obtaining fresh consent.
3. Consent
We collect, use, and disclose personal information with your knowledge and consent, except where the law permits otherwise (for example, an investigation of a breach of agreement or law, or an emergency threatening life or safety).
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Email hello@tradelytics.ca. Withdrawing consent may mean we can no longer provide part or all of the service.
4. Disclosure and service providers
We do not sell or rent your personal information.
We disclose it only:
- to service providers who process data on our behalf (hosting, payment processing, email delivery, analytics), under contracts that limit them to our instructions and comparable protection;
- where the law requires it — a subpoena, court order, warrant, or lawful request from a government or regulator;
- to protect rights and safety — to investigate fraud, enforce our Terms, or respond to a claim;
- in a business transaction — a merger, financing, or sale of assets, under agreement that the information is used only for that transaction and protected to the same standard.
Where the law allows, we will tell you before disclosing your information to a law enforcement authority.
Storage outside Canada. Some of our service providers store or process data outside Canada. While outside Canada, your information may be accessible to foreign courts, law enforcement, and national security authorities under the laws of that country. If you object, do not use the platform, or contact us.
5. Security and retention
We protect personal information with safeguards proportionate to its sensitivity: encryption in transit and at rest, access controls limited to staff who need it, logging, and regular review. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
If a breach creates a real risk of significant harm, we will report it to the Office of the Privacy Commissioner of Canada and notify affected individuals as soon as feasible, as PIPEDA requires. We keep records of all breaches for 24 months.
We retain personal information only as long as needed for the purposes in Section 2, or as long as the law requires — typically 7 years after account closure for financial and tax records. After that we delete or anonymize it.
6. Cookies
Cookies are small files stored on your device. We use four categories:
| Type | What it does | Can you refuse? |
|---|---|---|
| Strictly necessary | Sign-in, session security, load balancing | No — the platform will not work without them |
| Performance | Aggregate usage statistics so we can fix and improve | Yes |
| Functionality | Remembers your language, region, and preferences | Yes |
| Targeting / advertising | Measures campaigns and tailors what you see | Yes — off by default |
Performance, functionality, and targeting cookies load only after you accept them in our cookie banner. You can change your choice anytime through the banner link in the footer, or block cookies in your browser settings — blocking strictly necessary cookies will prevent you from signing in.
Quebec users: technology that profiles, tracks, or locates you is deactivated by default and activates only if you turn it on.
7. Marketing emails (CASL)
We send commercial electronic messages only with your express or implied consent under CASL. Every message identifies Tradelytics, gives our mailing address, and includes a working unsubscribe link. Unsubscribes take effect within 10 business days. Service and transactional messages — security alerts, billing, account notices — are not marketing and continue while you have an account.
8. Your rights
You may:
- Access — request the personal information we hold about you, how we have used it, and to whom we have disclosed it. We respond within 30 days, free of charge in most cases. If a fee applies, we will tell you the cost before proceeding, and you may withdraw your request.
- Correct — have inaccurate or incomplete information fixed. Where relevant, we notify third parties who received the incorrect data.
- Withdraw consent — see Section 3.
- Delete your account — from your account settings, or by emailing us. Content you posted publicly may remain visible; ask us and we will remove what we can.
- Port your data — receive your information in a structured, commonly used technical format (available to Quebec residents under Law 25; we extend it to all users).
- Complain — to our Privacy Officer first. If you are not satisfied, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca, 1-800-282-1376), or, in Quebec, the Commission d'accès à l'information (cai.gouv.qc.ca).
We may refuse a request in limited circumstances the law allows — for example, where disclosure would reveal another person's information or privileged material. We will explain the reason in writing.
To make a request, email hello@tradelytics.ca with enough detail for us to identify you and locate the information.
9. Third-party sites
Our platform may link to sites we do not control. Their privacy practices are their own. Read their policies before giving them your information.
10. Changes to this policy
We update this policy as our practices and the law change. Material changes are announced by email to your registered address and by notice on the platform at least 14 days before they take effect. Continuing to use the platform after that date means you accept the updated policy. If you do not, close your account.
11. Accountability
Tradelytics is responsible for the personal information under its control, including information transferred to service providers. Our Privacy Officer is accountable for compliance with this policy and with PIPEDA.
Privacy Person In Charge
Tu Ngoc Nguyen
Tradelytics
29 Golden Fern St, Markham, ON L6B 0V3, Canada
hello@tradelytics.ca